Whether it's a crashed site, a broken form, or a security concern — our emergency support team is here to get you back online fast.
Available for all active Vail Digital Solutions clients. Non-clients can submit a request and we'll assess the situation.
Send us a detailed description of your issue and we'll respond as quickly as possible.
[email protected]Fill out the form below with the details and we'll triage and prioritize your issue.
Go to Form ↓Describe the issue in detail so we can resolve it as quickly as possible.
We'll confirm receipt of your request and provide an estimated response time.
Our team evaluates severity and begins working on a resolution immediately.
We implement the fix and verify everything is working before closing the ticket.
We follow up to make sure the issue stays resolved and your site is stable.
Emergency support for active subscribers is included based on your plan tier. For non-clients or out-of-scope requests, emergency support starts at $150/hour with a one-hour minimum. We'll always confirm pricing before any work begins.